Home / FAQs
What currency are the prices do I see in the site?
All prices are in AUD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 5-12 business days, but we like to be as quick as possible!

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. Please email us within 3 days of receiving the product, including a photo of any defect if possible, and we will supply you with a return address for you to post.You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hellofundsy@outlook.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary based on your location, but please allow 5-12 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make a difference! Please send us an email to hellofundsy@outlook.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.